Trade Commission

READ THIS FOR DETAILS: Here is my story, complete with screen shots, of how e*trade deposited a large sum of money into my account when they were not supposed to, I IMMEDIATELY called it in with NO plans to do anything but rectify the situation, then THEY ADVISED ME THAT THIS COULDN’T BE A MISTAKE and that the money was mine to deal with and that no action would be taken without first contacting me. Then without telling me a thing and me ONLY acting on their advice, they took the $1000 I had originally invested AND MADE ME PAY THEM $218.05 MORE!!! Again, I reported before touching it, had no plans to touch it, but after first calling in as an honest consumer, was advised that they had no fault, basically the customer service guy didn’t have a clue and where he should have confirmed my thoughts that I should not touch it, he actually did just the opposite. E*trade acknowledged their fault but refused to fix the situation when they found they were above the courts and my ability to press them. As if the objective reports you can find all over are not enough, I hope this will help turn you all away from e*trade and force them to accept responsibility, practice integrity and at least adopt a form of customer service. Look elsewhere, the other services are much better.

Duration : 0:3:21

(more…)